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Feedback and Complaints

Your feedback helps us to keep improving. If you have any concerns or you have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with our practice manager, Bek Hooley ( either call 02 6766 6166 or email bek@bartonlane.com.au). If you have concerns, we hope that we will be able to address them well. However, if you are not satisfied, or if your complaint cannot be resolved within the practice you may wish to contact the Health Care Complaints Commission:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills, NSW 2012
Ph: 02 9219 7444 or 1800 043 159