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At Barton Lane Practice we seek to provide you with the very best in health care, empowering you to improve your health, and we have been doing so for the Tamworth region since 1892.

121 Johnston Street
(Tamwell Building, Ground floor) Tamworth, NSW 2340

Monday to Friday: 8:30am – 6:00pm
Saturday: 9:00am – 11:30am
For urgent medical concerns outside normal hours, please contact the on-call doctor on the after hours phone number. Charges may apply.

Ph: 02 67666166
Fax: 02 67666341
After hours on-call doctor: 0407 255 321
For all emergencies please call an ambulance on: 000

There are more appointments available by calling the practice on
(02) 6766 6166
during our normal business hours

Barton Lane Practice

News

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17 hours ago

Barton Lane Practice

Five tips on making your visit to Barton Lane Practice quick and effective → www.bartonlanepractice.com.au/betterappointments/ ... See MoreSee Less

Five tips on making your visit to Barton Lane Practice quick and effective → www.bartonlanepractice.com.au/betterappointments/

Happy Thursday - The CDC
The CDC provides a variety of public health information including:
🌏 Novel Diseases e.g. COVID-19 (www.cdc.gov/coronavirus/2019-ncov/index.html)
🛫 Travel Advice (wwwnc.cdc.gov/travel)
🍕 Food Safety (www.cdc.gov/foodsafety)
🚬 Smoking (www.cdc.gov/tobacco/)
... See MoreSee Less

Happy Thursday - The CDC
The CDC provides a variety of public health information including: 
🌏 Novel Diseases e.g. COVID-19 (https://www.cdc.gov/coronavirus/2019-ncov/index.html)
🛫 Travel Advice (https://wwwnc.cdc.gov/travel)
🍕 Food Safety (https://www.cdc.gov/foodsafety)
🚬 Smoking (https://www.cdc.gov/tobacco/)

Comment on Facebook

Lynette Grimes

Raeleen Harrison

Sorry Rob Harrison and Kelly George !! 😒

New patients are welcome to book appointments online at www.bartonlanepractice.com.au. We continue to roll out HotDoc across our appointment platform and are now able to book new patients to the Barton Lane family. ... See MoreSee Less

New patients are welcome to book appointments online at www.bartonlanepractice.com.au. We continue to roll out HotDoc across our appointment platform and are now able to book new patients to the Barton Lane family.

“You wouldn’t eat 16 teaspoons of sugar, so why drink it?”
www.rethinksugarydrink.org.au/facts
... See MoreSee Less

“You wouldn’t eat 16 teaspoons of sugar, so why drink it?”
http://www.rethinksugarydrink.org.au/facts

Comment on Facebook

Daniel Chang that 30grams of sugar bro

Load more

New Patients

First of all – Welcome!
At Barton Lane Practice we strive to ensure all patients receive high quality, comprehensive health care.
To become a patient, contact the practice (02 6766 6166) to book your first appointment.
Before your first appointment we would like you to complete a Patient Registration form. You can download one here, or collect one from the practice. Please bring your completed form along to your first visit.
If possible, please also bring:

  • An up-to-date health summary from your previous GP
  • Copies of any GP Management Plans
  • Any relevant letters or notes from specialists
  • Any medications you take

Billing Information

Our goal is to provide you with high quality, comprehensive health care. As such we do not bulk bill as we cannot maintain our standard of medical care on the rebate available.
However, we do provide medical care for concession card holders at a discounted rate.
We also seek to provide care in innovative ways for people with a range of complex and chronic health care conditions. We are able to run many specific services for a range of common chronic health issues with little or no out of pocket cost to you. If you have a chronic health care need please talk to one of our doctors or other staff to learn more about what this could mean for you.
The current fee scale is displayed at reception. Please ask our receptionists for further details. We ask that fees be settled in full at the time of consultation.

Doctors

Dr Daniel Rankmore

Dr David Lockart

Dr Doug Rutherford

Dr Barb Moritz

Dr John Pearson

Dr Matt Chan

Dr Paige Darlington

Dr Darla Grace

Dr Laura Heal

Dr Timothy Igbenije

Dr Ben Gaunt

Cancellation Policy

A minimum of twenty-four (24) hours notification is required to cancel or reschedule an appointment.
There is a Failure to Attend Fee of $35 inclusive of GST for appointments where there was no notification or notification less than twenty-four hours from the time of the appointment.
A standard appointment is 15 minutes in length. Arrival after the start of your appointment may also constitute a failure to attend.
This policy also applies to services that would normally have no-gap. These services are often longer and more complex, and failure to attend causes significant disruption to the running of the practice.

Privacy Policy

Current as of: August 2019

Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?
The information we will collect about you includes your:
• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• health fund details.

Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?
Our practice may collect your personal information in several different ways.
1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2. During the course of providing medical services, we may collect further personal information. This may include through electronic transfer of prescriptions (eTP), and My Health Record.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. Please note that we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?
We sometimes share your personal information:
• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Australian Privacy Principles and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms, including paper records, electronic records, visual records (X-Rays and other imaging scans, videos and photos), and audio recordings.
Our practice stores all personal information securely. We mainly store personal and sensitive information in secure computer storage facilities located in Australia (and provided by a third party that has contractual obligations to us). As much as possible, we seek to collect and store the information gathered by the practice in electronic formats using protected information systems. It is still necessary, however, to have some paper-based files and other records at our practice. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal and sensitive information when we no longer need it.
Please note that internet is not a secure method of transmitting information. We cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
At your written request, we will provide you, within a reasonable period after your request, with a copy of any personal and sensitive information that we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information. We will require you to provide us with appropriate proof of identity before we provide you with a copy of the personal or sensitive information we hold. If we believe that we are not able to provide you with access to personal or sensitive information, we will give you a notice of our reasons and advise you of the complaint mechanisms that exist under the Privacy Act 1988.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to our practice manager:
The Practice Manager
Bek Hooley
Barton Lane Practice
121 Johnston Street
North Tamworth, NSW 2340

How can you lodge a complaint, and how will the complaint be handled at our practice?
If you have any concerns or you have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with our practice manager, Bek Hooley. We hope that we will be able to address your concerns well. However, if you are not satisfied, or if your complaint cannot be resolved within the practice you may wish to contact the Health Care Complaints Commission:
Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills, NSW 2012
(02) 9219 7444 or 1800 043 159

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. We will then attempt to resolve it in accordance with our resolution procedure, and we will endeavor to respond to your complaint within 30 days. You should express any privacy concerns you may have in writing to:
The Privacy Officer
Barton Lane Practice
121 Johnston Street
North Tamworth, NSW 2340
(02) 6766 6166

You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

Policy review statement
We will review this Privacy Policy annually. The most current version will be located on our website, and is also available by contacting our Privacy Officer at the address detailed below:
The Privacy Officer
Barton Lane Practice
121 Johnston Street
North Tamworth, NSW 2340
(02) 6766 6166

Feedback and Complaints

If you have any concerns or you have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with our practice manager, Bek Hooley. We hope that we will be able to address your concerns well. However, if you are not satisfied, or if your complaint cannot be resolved within the practice you may wish to contact the Health Care Complaints Commission:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills, NSW 2012
Ph: 02 9219 7444 or 1800 043 159